Refund policy

Last updated: October 13, 2026

Live cultures (Moina, Daphnia, Chlorella, seed shrimp/ostracods and other live organisms)

Live organisms are perishable and cannot be resold or returned. All sales of live cultures are final. We do not accept returns or give refunds on live organisms, and we do not offer a live-arrival guarantee.

We pack cultures in sealed, re-usable PET containers and ship USPS during safe weather windows to give them the best chance of arriving in good condition. Once your package is handed to the carrier, transit conditions and delivery timing are outside our control. Please make sure someone can receive your package promptly, and open it right away and follow the care and acclimation instructions.

If your tracking shows the carrier lost your package, email us at support@spiritualcreations2024.org with your order number and we will review it with you.

Digital downloads (guidebooks and PDFs)

Digital products are delivered instantly by email and on your order status page. Because a digital file can't be returned once it has been delivered, digital downloads are non-refundable. If a file won't open or a download link doesn't work, email us with your order number and we will fix it or send you a working copy.

Equipment and other physical items (for example Forgebox computers and culturing tanks)

You have 30 days after receiving the item to request a return. To be eligible, the item must be in the condition you received it, unused, in its original packaging, with your receipt or proof of purchase.

To start a return, contact us at support@spiritualcreations2024.org first. Items sent back without an approved return request will not be accepted. If your return is approved, we will send return instructions and a shipping label. Returns are sent to: 217 North Cogswell Drive, Silver Lake, WI 53170, United States.

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged or the wrong item, so we can make it right. Sale items and gift cards cannot be returned.

Refunds

Once we receive and inspect an approved return, we will notify you of the result. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval, contact us at support@spiritualcreations2024.org.

Questions or problems with an order

Please contact us before disputing a charge with your bank. We respond quickly and will work to resolve it.